Terms of Service

1. The agreement

These Terms of Service are an agreement between Frog Byte, LLC, a Maine limited liability company (“JobOne,” “we,” “us”) and the business that subscribes to the service (“you,” “your”). By creating an account, signing an order form, or using the service, you accept these terms.

If you accept on behalf of a company, you are confirming that you have the authority to bind it. JobOne is for businesses; it is not a consumer service.

Our Privacy Policy and Google API Disclosure are part of this agreement.

2. What we provide

Subject to these terms and your payment of fees, we provide:

• An AI receptionist that answers overflow and after-hours calls, qualifies callers, and books appointments.
• Scheduling, including two-way synchronization with Google Calendar if you connect it.
• Quoting, job management, invoicing, and payment collection tools.
• A website built and hosted by us, and management of your domain and DNS where you ask us to hold them.
• Google Business Profile management, review requests, and reporting.
• Setup, data migration, and configuration work as described in your order.

What is included is what is described on our pricing page at the time you subscribe, plus anything we agree in writing. We may add features. We will not quietly remove one you rely on without notice — see section 19.

3. Your account

• You are responsible for everything done under your account, including by your employees.
• Keep your credentials secure and tell us promptly if you think someone else has access.
• The information you give us — your business details, services, prices, and service area — must be accurate. The AI receptionist speaks to your customers using it.
• You must be at least 18 and operating a legitimate business.

4. Fees, billing, and taxes

• Subscription: $249 per month unless your order says otherwise. Billed monthly in advance. Billed monthly. No contract, cancel any time.
• Setup: there is no setup fee. Website build, data migration, telephony and carrier registration, domain and email configuration, and Google listing setup are included in the subscription. If we ever introduce a setup charge it will not apply to an account that already exists.
• Telecom usage: call and message costs are included in the subscription, subject to a fair-use cap. If your usage substantially exceeds normal use for a business of your size, we will contact you to discuss your plan. We will not add usage charges to an invoice without agreeing them with you first.
• Taxes: fees exclude sales and similar taxes, which we will add where required.
• Price changes: we may change subscription pricing with at least 30 days’ written notice. You may cancel before the change takes effect rather than accept it.
• Refunds: subscription fees are not refundable for partial months. If we materially fail to deliver the service and cannot fix it, contact us — we would rather sort it out than argue about it.

5. Taking payments from your customers

Card payments from your customers are processed by a third-party payment provider under a connected account created in your business’s name. You will need to complete that provider’s identity verification before you can take payments, and you agree to their terms as well as these.

• Funds go to you. Money from your customers settles to your bank account through the provider. We are not a payment processor and we do not hold your funds.
• Our fee: we add approximately 0.5% on top of the payment provider’s own processing fee on card transactions. This is disclosed on our pricing page and is the only usage-based charge in the service.
• Chargebacks and disputes between you and your customer are yours to resolve, along with any associated fees the provider charges.
• Card data is collected and stored by the payment provider using hosted fields. It does not pass through our systems.

6. What happens if you stop paying

Cards expire and payments fail; this is not treated as a crisis. If a charge fails, the following happens, and every step of it is reversible the moment payment succeeds:

• Days 1–20: automatic retries with email notices. Nothing changes about your service.
• Day 21: a banner appears in your dashboard. Your phones and your website keep working.
• Day 30: your website switches to a parked page that still displays your business name and phone number, and the AI receptionist is suspended. Calls fall back to your own voicemail. Your domain is not released and your data is not deleted.
• On payment: everything is restored immediately.

If an account remains unpaid for 90 days we may terminate it under section 15, after written notice and an opportunity to export your data.

7. Your responsibilities

Some steps only you can legally perform, and the service cannot fully work until you do:

• Verifying and granting us access to your Google Business Profile, in your own Google account.
• Completing payment-provider identity verification.
• Enabling conditional call forwarding with your phone carrier.
• Providing accurate services, prices, hours, and service area for the AI receptionist.
• Reviewing and approving your website before it is published.

Delays in these steps delay the corresponding part of the service, and are not a failure of the service on our side.

8. Calls, recordings, and text messages

This is the part of the agreement with real legal exposure, so please read it.

• Recording. Calls answered by the AI receptionist are recorded and transcribed, and every call opens with a spoken disclosure that it is recorded. You must not disable or alter that disclosure. Audio is retained 90 days; transcripts for the life of the account.
• Consent for messaging. You are responsible for having a lawful basis to contact the people in your customer list. You must not upload purchased lists or numbers obtained without consent. The platform records consent and honors STOP requests automatically, and you must not attempt to work around an opt-out.
• Carrier registration. US carriers require business messaging to be registered before it can send. You agree to provide accurate business information for that registration. Approval timelines are set by the carriers and are outside our control; voice service often becomes available before messaging does.
• Emergency calls. The service is not a telephone replacement and must not be relied on to reach emergency services. It does not support 911 or other emergency calling.
• The AI. It is an automated assistant and identifies itself as one. It may occasionally misunderstand a caller. Every call is recorded, transcribed, and visible to you, and no call is left as a dead end — but you remain responsible for the commitments your business makes to your customers.

9. Acceptable use

You may not use JobOne to:

• Send unsolicited marketing calls or texts, or contact numbers on a do-not-call list.
• Publish content that is unlawful, deceptive, infringing, or that impersonates another business.
• Solicit, incentivize, or fabricate reviews, or otherwise violate the terms of Google or any other connected platform.
• Attempt to access another customer’s data, probe our systems, or interfere with the service.
• Resell the platform or provide it as a service to other businesses without a written agreement with us.

We may suspend an account immediately where use presents a legal risk or a threat to the platform, and we will tell you why.

10. Your website and domain

• You own your domain name. If we register or hold it for you, it is held on your behalf and transfers out on request within 30 days.
• You own the content and images you provide, and you grant us the license we need to host and publish them.
• The website template, the platform code, and the underlying system remain ours. You are licensed to use the published site for as long as you subscribe.
• You are responsible for the accuracy of what your site says about your business, including licensing and insurance claims.
• Every publish is versioned and revertible. We may keep a copy of prior published versions for that purpose.

11. Who owns what

Yours: your business data — customers, properties, quotes, jobs, invoices, payment records, call recordings and transcripts, website content and images, and your domain.

Ours: the JobOne platform, its software, our website templates, our designs, and our brand. Nothing in this agreement transfers any of that to you.

We may use aggregated, de-identified information about how the platform is used to improve it. This never identifies you, your business, or your customers, and is never sold.

12. Third-party services

The platform depends on services we do not control, including telephony carriers, our voice AI provider, our payment provider, Google, and our hosting and database providers. Our current list is on the subprocessors page.

Your use of a connected service is also governed by that service’s own terms. We are not responsible for their acts or omissions, but we are responsible for choosing them carefully, for telling you when one is degraded, and for replacing one that stops being good enough.

13. Availability and what happens when it breaks

We do not offer a contractual uptime guarantee, and we would rather say that plainly than publish a number we cannot stand behind. What we do commit to is how the system behaves when it fails:

• If the platform or our voice provider is unavailable, calls fall back at the carrier level to your own voicemail. Your phone behaves exactly as it did before you signed up.
• Monitoring independent of our own systems alerts us to outages, including outside business hours.
• When a connected service is degraded — your calendar, your listing, your payment account — your dashboard says so explicitly. We do not fail silently.
• We schedule planned maintenance outside normal working hours where we reasonably can.

14. Support

Support is available by email and text, Monday–Friday, 8am–6pm ET, with a next business day response commitment. A separate urgent path exists for service-down situations — your website unreachable or your phones not working — which alerts us directly at any hour.

15. Cancellation and what you take with you

• You can cancel any time, effective at the end of your current billing month. There is no cancellation fee and no notice period.
• We may terminate for material breach of these terms that is not cured within 30 days of written notice, for non-payment as described in section 6, or immediately for conduct in section 9 that creates legal risk.
• On the way out you get: a self-serve export of your contacts, jobs, invoices, and call transcripts; a static snapshot and content export of your website including your images; and transfer of your domain within 30 days.
• Then: we hold your data for 30 days in case you need something else, delete it on request, and otherwise delete it on our normal schedule — except records we are legally required to keep.
• What does not come with you: the website template code and the platform itself. You get your content, your images, and a static snapshot of the site; the template remains ours.

16. Disclaimers

The service is provided “as is.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that the AI receptionist will correctly handle every call, or that any particular business outcome — more leads, higher rankings, more revenue — will result from using it. Nothing on our website is a guarantee of results.

17. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s indemnification obligations, or to liability that cannot be limited by law — including fraud, willful misconduct, and gross negligence.

18. Indemnification

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, your marketing and messaging practices, or your relationship with your own customers.

We will defend and indemnify you against third-party claims that the JobOne platform infringes their intellectual property rights.

19. Changes to the service and these terms

We may change the service. If we remove or materially degrade a feature you rely on, we will give at least 30 days’ notice by email, and you may cancel without penalty if it matters to you.

We may update these terms. Material changes take effect 30 days after we email account holders. Continuing to use the service after that means you accept them; if you do not, cancel before they take effect.

20. Governing law and disputes

This agreement is governed by the laws of the State of Maine, without regard to its conflict-of-laws rules. The state and federal courts located in Maine have exclusive jurisdiction, and both parties consent to venue there.

Before filing anything, both parties agree to spend 30 days genuinely trying to resolve the dispute by talking to each other. Almost everything can be resolved this way, and we would rather fix your problem than win an argument about it.

21. General

• Entire agreement: these terms, the Privacy Policy, the Google API Disclosure, and your order form are the whole agreement between us.
• Assignment: you may not assign this agreement without our written consent. We may assign it in connection with a merger or sale of the business.
• Severability: if a provision is unenforceable, the rest stays in force.
• No waiver: not enforcing a provision once does not waive it.
• Force majeure: neither party is liable for delays caused by events genuinely outside its reasonable control.
• Relationship: we are independent contractors. Nothing here creates a partnership, joint venture, or employment relationship.
• Notices: to you at the email on your account; to us at [email protected] and at the postal address below.

Frog Byte, LLC, 5 Temple St #124, Kennebunkport, ME 04046, United States.